Frequently Asked Questions
Everything you need to know about our Himalayan-inspired home decor and services.
Are your products authentically sourced from the Himalayan region?
Yes, we work directly with skilled artisans in Nepal, Tibet, and India. Each item, from our hand-knotted rugs to our singing bowls, is ethically sourced and crafted using traditional techniques passed down through generations.
How do you ensure the quality of fragile home decor during shipping?
We use specialized, eco-friendly packaging materials designed to protect delicate items like ceramics and salt lamps. Every order is double-boxed and insured to ensure it arrives at your doorstep in perfect condition.
What is your return policy for home textiles and rugs?
We offer a 30-day satisfaction guarantee. If your purchase doesn't perfectly fit your home's aesthetic, you can return it in its original condition for a full refund or exchange, minus shipping costs.
Do you offer international shipping?
Absolutely. Himalayas Shop ships worldwide. Delivery times vary by location, but most international orders arrive within 7 to 14 business days via our premium courier partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Affirm for larger furniture purchases.
How should I care for my handmade Himalayan wool products?
We recommend professional dry cleaning for our wool rugs and hand-woven throws. For minor spills, spot clean immediately with cold water and a mild detergent, avoiding harsh chemicals that could damage natural dyes.